CIO Pandemic Business Impact Study - Looking Forward

This study, the third in a series that has taken the pulse of tech decision-makers throughout the pandemic, turns the corner to look forward to how ITDMs are preparing their organizations for the return to office (RTO). The study looks at what that RTO looks like, concerns ITDMs are focused on, tools they are investing in to support a variety of work environments, ensure collaboration, and security protocols, and what technologies and processes are being put in place to protect the health and safety of employees returning to the office.

Download this study to explore key findings, including:
  • Organizations are taking a measured return to office approach – 37% have already begun, and another 47% say they will begin in the second half of 2021
  • Technology organizations will support a mix of environments with more than a third (38%) saying they will support a hybrid work environment going forward
  • The top concerns for organizations around the hybrid work environment are the ability to efficiently collaborate (55%) and employee and/or IT staff morale and burnout (54%).
  • The top technologies that will be invested in to address these concerns include enhanced collaboration/meeting tools (56%), enhanced security controls (53%), headphones (31%), “hoteling” applications to enable employees to reserve desk space (27%) and wireless devices (25%).
  • Almost half (49%) agree that the effect of the pandemic continues to accelerate companies’ digital transformation efforts. 
  • Digital business objectives that have increased in importance align with concerns expressed with RTO plans including increase operational efficiency (65%); improve security (65%); improve business resiliency (61%); improve customer experience (59%) and increase internal collaboration (56%).


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